Return, Cancellation & Refund Policy
At Bansal Scientific & Ceramic Industry, we are committed to maintaining transparency and fairness in all commercial transactions. Please read our policy carefully before placing an order.
Order Cancellation & Modification
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Any request for order cancellation or modification must be communicated to us at the earliest via email.
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Once an order has been processed, manufactured, or dispatched, cancellation requests may not be accepted.
📧 Email: sales@bansalscientificceramic.com
📞 Phone: +91 9149062163
Definition of Return
A “Return” refers to the process of sending back a product purchased from Bansal Scientific & Ceramic Industry due to one of the following valid reasons:
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The product received is defective
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The product was damaged during transit
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Incorrect item was supplied
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Missing item(s) in the shipment
Non-Returnable Conditions
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Orders placed with incorrect specifications, sizes, or quantities by the buyer
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Custom-manufactured or bulk porcelain orders, unless damaged or defective
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Products showing signs of use, alteration, or improper handling
Buyers are strongly advised to review product descriptions and specifications carefully before confirming the order.
Return & Refund Request Timeline
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Any return or refund request must be raised within 10 days from the date of delivery.
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Requests made after this period may not be eligible for return or refund.
To initiate a return request, please contact us at:
📞 +91 9149062163
📧 sales@bansalscientificceramic.com
Return Process
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Returned items must be securely packed, preferably in the original packaging
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Items must be shipped to the address provided below
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All returns are subject to inspection and approval by our quality team
Upon successful inspection, we will proceed with:
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Replacement / Exchange, or
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Refund, as applicable
Refund Processing
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Approved refunds will be processed using the original mode of payment
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Refund timelines may vary depending on the payment gateway and banking channels
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Shipping and handling charges are non-refundable unless the return is due to our error
Returns Address
Bansal Scientific & Ceramic Industry
712, City Station Road,
Khurja – 203131
Uttar Pradesh, India
